Fast enhances the quality of “Extra Touch” service

Fast new version of "Service Management Manual", upgrading of technical training network, new generation of hydraulic retarders and other new products unveiled at the national exhibition ... Since 2012, Fast sales headquarters actively take new initiatives, constantly Strengthen the marketing system and service network construction, focus on improving service quality , and fully meet the product diversification, user individuation, technology globalization and market segmentation development needs.

With a good brand image and market competitive advantage, Fast's transmission products currently have nearly 4 million units in the market. In the face of huge product service and steadily increasing market demand, Fast focused on strengthening the 8-speed, small 8-speed, 6DS series passenger car transmission and aluminum on the basis of extensive market research and careful listening to user feedback. The marketing and technical service of new products such as alloy case transmissions, AMT transmissions, hydraulic retarders, etc., and further strengthened system supervision and commercial policy evaluation efforts, and strived to enhance the market development, network coverage and technical training work levels. Rapidly promote the transition from manufacturing to sales service.

At present, Fast is focusing on expanding the market for double-middle axle passenger car transmissions, strengthening its early technical cooperation with OEMs, striving to form an integrated strategic development alliance, and establishing a marketing and quick report system to implement one-stop service for customers. Characteristics Launch "point-to-point marketing" service work to achieve differentiated, diversified and personalized marketing models, and formed a link service development model integrating service, accessories sales, technical training and information feedback.

In order to accelerate the company's international development strategy and meet the needs of vehicle exports, Fast has made full use of its training resources to continuously innovate its technical training model. While establishing a regional training center, it has further improved its sales headquarters, offices and service stations. The training network has made the corporate brand and service advantages more prominent. At the same time, the sales headquarters also specially designed and produced training manuals and maintenance CD-ROMs in Russian and English versions, and cooperated with vehicle manufacturers in Belarus, South Africa, Iran and other regions to carry out technical training, so that the "super touched" five-star service quality was obtained. Comprehensively sublimated.

Through the continuous improvement of the “gold content” of service levels, the current Fasttech technical service system has developed more than 1,900 special service stations and commissioned service stations in accordance with the overall layout of the four categories of trucks, low- and medium-speed vehicles, construction machinery and passenger cars. Throughout the country and through the use of the service market's market frontier advantage, it collects service information through multiple channels, optimizes service policies, improves service standards, and achieves 100% return visits to users, fully satisfying users' differentiated needs.

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